For Non-Faulty Goods
If you have had a change of heart you must return the item to Prezzybox unused and in its original
condition within 7 days starting from the day after the delivery has been received.
Each returned product must include all parts, accessories, instructions and packaging, etc.
This includes items such as cable ties and plug covers.
All you pay for is the postage cost of returning the goods. For expensive items
we recommend that you use a secure delivery method which requires a signature on
receipt, as this insures the package in case it goes missing. The product will remain
your responsibility until it has been signed for at the returns address. We do not
accept responsibility for products lost or damaged in the post.
We regret that we cannot accept returns on the following non-faulty products:
- The products(s) has/have been personalised, made to order or customised in any way.
- The product(s) is/are perishable.
- The non-faulty product does not arrive at Prezzybox in a resalable condition.
In this case we will not be able to offer you a refund. We will call you to arrange
to send the product back to you and to take payment for the subsequent delivery
- The product(s) are toiletries.
For Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it.
Parcels or items damaged in transit must be verbally reported to Prezzybox.com before
3.00pm the next working day following delivery, and also by email within 3 days.
When returning faulty items we may still ask you to return goods yourself. On receipt
Prezzybox will reimburse the costs incurred*. Prezzybox shall pay you a reasonable*
postage amount for the return of the product. We normally ask that goods are sent
back via First Class Royal Mail (Recorded Delivery) but it may be necessary for
us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
*Please note that by reasonable we mean any delivery service equivalent
to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We
regret that we will not be able to refund excessive postage costs (for example goods
being sent by special delivery or by courier when this is not necessary).
If the postage costs are going to exceed £10 please contact us on 0844 2495 007
for further advice.
- If the deadline for reporting parcels damaged during transit is not met we regret
that we will not be able to issue a refund or replacement goods.
We will not confirm that we have received your return. After receipt of your
goods we aim to issue refunds within 14 working days. The cost of your gift will
be refunded to the credit/debit card used to make the purchase. Please note refunds
take 5 working days to clear from the point of processing.
If you wish to cancel an order please contact our Customer Services Team on 0844 2495 007. If your goods have been despatched before cancellation you will be liable
for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
If a customer has purchased an Electrical product from Prezzybox, then under the
WEEE regulations they are able to send the item they are replacing to Prezzybox.com
and we shall dispose of it accordingly and in conjunction with the WEEE Regulations.
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