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FAQ's | Frequently Asked Questions

Popular Questions

  • What is your returns policy?

    If you have had a change of heart you must return the item to Prezzybox unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

  • How do I use a voucher code?

    If you have a voucher to use, put your chosen items into the basket and go to the checkout. There you can select an option 'Do you have a voucher' here you can enter your voucher code and apply the discount to your order.

  • How do I track my order?

    Click here to track your order.

    Some orders are dispatched directly from our suppliers. These are usually personalised items. In this case you may not be provided with any tracking information if you complete the form. If you are unsure then please do not hesitate to contact us.

  • How fast can my parcel be delivered?

    For all of our stocked items we offer various options of delivery. If you're not in too much of a hurry then our standard UK delivery will usually be with you 48 hours after dispatch. However, we also offer speedy deliveries for those of you who just can't wait to receive their awesome parcel.

  • Do we ship internationally?
    Yes, we do ship internationally. To take advantage of this simply choose your specific shipping destination on the homepage and check out as normal.
  • How To Use A Prezzybox E-Voucher?

    What is a Prezzybox E-voucher?

    The Prezzybox e-voucher is a computer generated gift voucher, which can be used a substitute for money when purchasing any item on E-vouchers are available in 5, 10, 20, 50 and 100.

    How do I receive my Prezzybox e-voucher?

    Once payment has been accepted, the Prezzybox e-voucher will be sent via email to the email address you have requested. The sender is able to write in a personalised message to the recipient.

    Option 1: Enter the recipients email address when purchasing shown as optional' on the product page. This will send the e-voucher straight to their inbox.

    Option 2: Leave the optional recipients email box as blank. This will then send a printable version of the e-voucher to the registered email address of the purchaser.

    The e-voucher is the responsibility of the purchaser and the recipient. Prior to purchase the customer must ensure that the correct email address is used.

    How do I redeem my Prezzybox e-voucher?

    You are able to redeem your e-voucher online at Each e-voucher includes a unique code that you will be prompted to use at the checkout.

    When does my Prezzybox e-voucher expire?

    Prezzybox e-vouchers DO NOT have an expiry date. They can only be used on ONE purchase.

    What happens if I have purchased an e-voucher and not received it?

    It is advised that the expected recipient of the e-voucher checks their junk/spam folders within their email inbox to ensure it has not been re-directed here by email filters.

    If you have still not received the e-voucher, you must contact our customer service team directly.

    Will my e-voucher work with other discount vouchers?

    Yes, the e-voucher is compatible with one other discount voucher and on sale items.

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