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Help and Support

FAQs

  • What is your returns policy?

    If you’ve had a change of heart, please return the item to us unused and in its original condition within 14 days, and we’ll issue a refund. Each returned product must contain all parts, accessories, instructions and packaging, including cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened, the product is not in its original condition.

  • How do I use a voucher code?

    If you have a voucher to use (woop woop!), put your chosen items into the basket, and head to the checkout. There you’ll see ‘Voucher Code’. Simply enter the code, and click ‘Apply Voucher’!

  • How do I track my order?

    Some orders are dispatched directly from our lovely suppliers. These are usually the personalised gifts. In this case, you might not be provided with any tracking information. If you have any questions at all, please don’t hesitate to contact us!

  • How fast can my parcel be delivered?

    For all of the items we stock, we offer delivery options to suit you. If you’re not in too much of a hurry, our standard UK delivery will normally be with you 48 hours after it’s dispatched. Need it quickly? Never fear, speedy deliveries are here, for if you just can’t wait to get your parcel. We don’t blame you!

  • Do we ship internationally?

    We do indeed! To choose an international destination, simply click on the flag in the top left hand corner of any page, and choose the correct country.

  • Where is Prezzybox based?

    Prezzybox HQ is based in Austrey, Warwickshire in the UK. Here's our full address if you want to write (We love mail!): Hollybank Farm House No Mans Heath Lane Austrey Atherstone CV9 3EW GB

Contact Us

If you're calling about an order, please have your order number handy before calling. You can find your order number on your order confirmation email.

Our Customer Service Team is here:

9:00am - 5:00pm: Mon - Thu (UK Time)

9:00am - 4:30pm: Fri (UK Time)

Closed: Sat-Sun

(Except Bank Holidays)