Contact Us

Our award winning customer services team
are always happy to help with your enquiries.

Opening Hours

Monday - Thursday: 9am - 5pm

Friday: 9am to 4.30pm

(excluding UK bank holidays)

0.00

Added to Cart!

in Cart

Returns

Christmas Returns Policy

Orders placed before 25th December 2016 can be returned until January 15th 2017. This is subject to our usual returns policy, which can be found below.

At Prezzybox.com we are determined to go to every length to ensure that you are a happy customer. We therefore offer a "no quibbles" guarantee. This means that if for any reason you are unhappy with your purchase you can return it.

Please note that non-faulty goods must arrive with us in a resalable condition for a refund to be issued.


What is your returns policy?

If you have had a change of heart you must return the item to Prezzybox unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.


My item is not faulty, can I return it?

Please contact a member of our customer services team who can guide you on how to return the non-faulty items and issue you with a completed returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall issue a refund. We aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.


My item is faulty, can I return it?

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to Prezzybox.com within 24 hours of delivery. If the deadline for reporting parcels during transit is not met, we regret that we will not be able to issue a refund or replacement goods.

Please contact a member of our customer services team who can guide you on how to return the faulty items and issue you with a completed returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.

When returning faulty items we shall email you a Prepaid returns label. Instructions of how to return the faulty item will be enclosed within the email. Simply follow the instructions and return your item. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall either send a replacement or issue a refund as per your preference. We aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Please note. Goods shipped directly from the manufacturers, for example personalised gifts, may follow a slightly different returns procedure. This will be explained when you contact us to arrange your return.


How quickly will my return take to process?

Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.


What items can't be returned?

We regret that we cannot accept returns on the following non-faulty products:


Cancellations

If you wish to cancel an order please contact our customer services team via our contact us page. Please note, if your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights.


WEEE Regulations

If a customer has purchased an electrical product from Prezzybox, then under the WEEE regulations they are able to send the item they are replacing to Prezzybox.com and we shall dispose of it accordingly and in conjunction with the WEEE Regulations. More information on that policy can be found here

SIGN UP FOR THE LATEST PREZZYBOX GIFTS, NEWS AND PROMOTIONS