Please note that non-faulty goods must arrive with us in a resalable condition for a refund to be issued.
At Prezzybox.com we are determined to go to every length to ensure that you are a happy customer. We therefore offer a 'No Quibbles' guarantee. This means that if for any reason you are unhappy with your purchase you can return it.
Before you request the return of a product, please ensure you have read through our returns policy.
- 1. Email using our contact form to receive a Returns Authorisation Code.
- 2. Complete a Returns Form so we can process your return correctly.
- 3. Put your item(s) into a protective box or other suitable protective packaging and post to the returns address below. Don't forget to enclose the returns form!
Please note: If you return your item without the Returns Authorisation Code then the processing of your return may be delayed.
For Non-Faulty Goods
For Non-Faulty Goods
If you have had a change of heart you must return the item to Prezzybox unused and in its original condition within 14 days starting from the day after the delivery has been received. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers.
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
We regret that we cannot accept returns on the following non-faulty products:
- The products(s) has/have been personalised, made to order or customised in any way.
- The product(s) is/are perishable.
- The non-faulty product does not arrive at Prezzybox in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
- The product(s) are toiletries.
- Underwear or intimate items
For Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to Prezzybox.com before 3.00pm the next working day following delivery, and also by email within 3 days.
When returning faulty items we may still ask you to return goods yourself. On receipt Prezzybox will reimburse the costs incurred*. Prezzybox shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on 01827 839041 for further advice.
If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
If you wish to cancel an order please contact our Customer Services Team on 01827 839041. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
If a customer has purchased an Electrical product from Prezzybox, then under the WEEE regulations they are able to send the item they are replacing to Prezzybox.com and we shall dispose of it accordingly and in conjunction with the WEEE Regulations. Click here for more info