Prezzybox.com takes the privacy of its customers seriously and is committed to the following policy.
Who we are
We are Prezzybox.com Ltd. (Prezzybox, we,, us, or our) a company registered in England and Wales (Company No.
with a registered office at Hollybank Farmhouse, No Mans Heath Lane, Austrey, Warwickshire,
We are registered with the Information Commissioner in accordance with the Data Protection Act (the Act,
Registration no. Z9389651). For the purposes of the Act we are the data controller of your
The information we collect
Information Provided By You
We collect the following personal information on customers who have created orders with us.
- Full name
- Email address
- Contact telephone number
- Delivery address
- Billing address
This information is required to process payment and deliver your order to you and is provided by you to Prezzybox
place an order with us online or over the telephone.
Information Collected Automatically
We store some information automatically as you browse our site, such as the IP address of the device you are
This is for the purpose of security and gaining information on the way you use the website
for market research etc.
Full details of the information collected automatically is outlined in our
How we use this information
The information you provide to us is used so that we can offer you, the customer, the best experience possible.
Prezzybox are committed to being transparent when it comes to data and your privacy. We use data that you provide
the following reasons:
Processing your order - We use the information you provide to process your order.
For example, we need to supply address details to our suppliers and couriers in order for
them to dispatch your purchase.
Provide you with order details and account information - This section of the website
allows you to manage your contact details, view a history of conversations and messages with
our customer services team and view your order history.
Offer a better service - For example, we use anonymised order data to offer better
products for sale.
Marketing - Unless you give us consent, we do not use information you provide to
us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive
marketing communications as outlined below.
Email Tracking - For users that have opted-in to receive marketing emails, we use something called a tracking pixel to monitor the performance of campaigns and send you the most relevant offers. The tracking pixel tracks when you open an email from us and allows us to see information like what type of device you are using and where you are reading from, so we can better tailor content to our users' needs. For instance, so we don't keep sending marketing emails to users that are unresponsive. When you sign up and opt-in to receive email marketing emails from us, we collect the IP address used to register and the date and time of registration. This is so we have a record of when consent was given to us to contact you with marketing messages, in relation to your rights under GDPR.
- We use anonymised order data for market research purposes. For example, to report on how many orders we had
from a city/town
in a given period.
We use anonymised data about how you use the website in order to to monitor traffic and website performance. We
For more information on how you can opt-out of sending information to Google Analytics, see Google's support
- From time to time, we may monitor or record telephone calls for training purposes in order to offer a better
- Gift vouchers are available to purchase on Prezzybox.com. As they are an intangible item, information about the
and sender are needed to actually process the voucher order and deliver to the recipient.
As part of placing an order for a gift voucher, you give us permission to contact the recipient
with the information regarding the voucher on your behalf.
Who we share this information with
In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it may be
us to share information with other third party data processors. An example of those third
parties can be found below.
As a customer, you can request to see a comprehensive list of data that we share with other data processors.
- Payment Providers
- Marketing Software Providers
Saved card details and payment information
Prezzybox do not store card details directly. Instead, any card details you provide are stored securely by our
(AIBMS). Prezzybox store a reference/token to your securely held card details so that the
information is retrievable by you - the customer - for repeat purchases.
We retain information provided indefinitely as we use it to provide individuals access to information about their
and to enable communications with our customer service teams etc.
We also retain customer records in accordance with FCA and PCI policy - as governed by law and in interest of
crime and fraud.
In compliance with GDPR, we respect the individuals right to access, rectification and erasure of personal data.
information on how to access, edit or erase information we hold please see the relevant points
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right not to be subject to automated decision-making including profiling
Marketing communications are only sent to users who explicitly opt-in and give Prezzybox consent, at the time of
an account, to contact them for marketing purposes (e.g. special offers, discounts, seasonal
If you are subscribed to our marketing emails and no longer wish to receive them, you can unsubscribe from
easily by clicking the unsubscribe link located at the bottom of every marketing email.
Alternatively, please contact a member of our customer services team who will be happy to assist you.
Lawful Basis for Processing Personal Data
Prezzybox.com Ltd. have a lawful basis for processing personal data, that you provide at the time of placing an
order to fulfil our contractual obligations to you. For example, without using the delivery
details that you provide to us at time of purchase, we wouldn't be able to delivery your
order to you.
By placing an order and disclosing this information with us at the time of purchase, you consent to the
and processing of that information in the manner as set out in this policy.
This lawful basis for processing personal data is in compliance with the new GDPR as stated in Article 6(1)(b):
processing is necessary for the performance of a contract to which the data subject is party or in order to
take steps at
the request of the data subject prior to entering into a contract
Full information on lawful basis for processing personal data can be found on the
Information Commissioner's Office website
Right Of Access: Data Access Requests
In compliance with GDPR, individuals have the right to access your personal data. Individuals have the right to
- Confirmation that their data is being processed;
- Access to your personal data; and
- Other supplementary information
What does this mean?
The purpose of right access under GDPR is to clarify the reasons to allow individuals to access their personal
should be aware of, and can verify the lawfulness of the processing (details of which can
be found above).
You can request to see a copy of the data that we hold.
Prezzybox.com have the right to charge a reasonable fee when a request is manifestly unfounded or excessive,
if the request is repetitive. Prezzybox.com may also charge a reasonable fee to comply with
requests for further copies of the same information. The fee will be based on the administrative
costs of providing the information.
Prezzybox.com must provide this information without delay and within one month of the receipt of the request.
can be extended by a further two months where requests are numerous or complex. If this is
the case then Prezzybox must inform the individual within one month of the receipt of the
request and explain why the extension is necessary.
What if the request is manifestly unfounded or excessive?
Where requests are manifestly unfounded or excessive, in particular because they are repetitive, Prezzybox.com
- charge a reasonable fee taking into account the administrative costs of providing the information;
- refuse to respond.
Where Prezzybox.com refuse to respond to a request, we must first explain to the individual why we have made this
and inform them of their right to complain to the supervisory authority and to a judicial
remedy without undue delay and at the latest within one month.
of any changes
If you require any further assistance with regards to matters of privacy, then please do not
hesitate to contact our
customer services team
Telephone: 01827 839041
Hollybank Farm House
No Mans Heath Lane