Delivery
Christmas Delivery Information
Last dates for United Kingdom Christmas delivery
Courier Tracked Delivery: Friday, 23nd December 12pm (select Saturday delivery)
Standard Delivery: Thursday 22nd December 12pm
Rest of the World: See individual products
Stocked Products
Stocked products which have the text saying "Will arrive in time for Christmas" can still be shipped and will arrive before the 25th.
Personalised Products
Each personalised product has different delivery times depending on the complexity of the personalisation. Personalised products which say "Will arrive in time for Christmas" can still be shipped and will arrive before the 25th.
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Economy UK Delivery - £1.99 (Available on selected products)
Orders placed before 3pm are ordinarily dispatched from our warehouse the same day and shipped via a non-tracked service. This delivery method is only available on selected products and will only show as an available method to select in the checkout when products in your basket meet that criteria.
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Standard UK Delivery - £3.99
Orders placed before 3pm are ordinarily dispatched from our warehouse the same day and shipped via a Hermes tracked service.
If your gifts are being delivered by our courier then
they will require a signature.
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Next Day Express Delivery - £5.99
Delivery: Next Working Day Guaranteed
Orders placed before 5.30pm Mon-Fri are dispatched from our warehouse the same day, for next working day delivery via our couriers Hermes subject to stock availability and security checks. Please note this service will not deliver on a Saturday, please use the Saturday Delivery option for that.
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UK Before 12pm - £9.99
Delivery: Next Working Day Before 12pm Guaranteed
Orders placed before 4pm Mon-Fri are dispatched from our warehouse
the same day, for next working day delivery before Midday via DPD
(subject to stock availability and security checks).
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UK Before 10:30am - £14.99
Delivery: Next Working Day Before 10:30am Guaranteed
Orders placed before 4pm Mon-Fri are dispatched from our
warehouse the same day, for next working day delivery before
10.30am via DPD (subject to stock availability and security checks).
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UK Saturday Delivery - £5.99
Delivery: Saturday Guaranteed
Orders placed before 4pm Mon-Fri are dispatched from our warehouse
the same day, for the following Saturday delivery via our couriers
Hermes subject to stock availability and security checks.
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International Delivery
Delivery costs for orders being shipped to addresses outside the UK
will vary based on the size, weight and region being shipped to. Full
information on this can be found on the International shipping information page.
We partnered with Global-e, a third party service acting as your seller-on-record,
so you can buy and ship your Prezzybox products to over 100 destinations worldwide!
When you buy your Prezzybox products from Global-e, you will see that your payment
method is charged by Global-e// Prezzybox , and the purchase is subject to Global-e's
Terms and Conditions and Privacy Policy (which will be clearly presented in checkout
before you place the order).
For help with international order, please visit our dedicated international help center.
Terms & Conditions
Certain UK addresses are subject to
different rates and timescales.
These exceptions are listed below.
Our Next Day Express/UK Before 10am/UK Before 12pm delivery options
guarantee next working day delivery for orders placed before 1pm Monday to
Friday, and that are being delivered to a U.K. Mainland address. On Fridays
'Next Day' means Monday. Our couriers do not deliver on a Saturday unless you
opt for UK Saturday Delivery. Deliveries are made Monday to Friday 8am - 6pm,
whilst UK Saturday Deliveries are made between 8am - 6pm on a Saturday. Your
gifts will require a signature as they are being delivered by our couriers.
Please note: that our couriers do not deliver on Bank Holidays (including Good Friday).
The delivery will be made the next working day.
Some products are an exception to this as they are dispatched direct from our suppliers
and will have a longer delivery time. If this is the case then the dispatch time will be
clearly stated on the product under the add to cart button and Next Day Express Delivery
will not be an option.
Please note: Unfortunately we cannot offer express delivery on all of
our product range. If an order is available for express delivery this will be
clearly indicated on the checkout page.
Exceptions
There are however a few exceptions to the standard delivery terms. These are:
- UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
- Northern Ireland.
- Parts of the Scottish Highlands.
- Parts of Scotland.
Many of our smaller products are dispatched via Royal Mail to the
above areas and will still maintain the standard delivery status.
Some larger items (for example football tables, patio heaters and
climbing frames etc) delivered to the above areas may incur an extra
delivery charge. If this is the case then a member of our customer
services team will contact you to discuss the various options before
the item is dispatched to you.
Typical delivery charges for the channel islands can be found in the table
below. These are subject to change on a per order basis however:
| Weight |
Cost |
| 0 - 5kg |
£10.00 |
| 5 - 10kg |
£49.99 |
| 10 - 15kg |
£56.99 |
| 15 - 20kg |
£59.99 |
| 20kg+ |
£69.99 |
Out Of Stock Products
If a product is out of stock then you will not
be able to order the product and it will be marked as "sold out".
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you
to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was
not collected or if a re-delivery is not arranged by you on receipt
of a card from the courier or Royal Mail.
Personalised & Handmade Products
Prezzybox continually look to carry a wide and varied range of innovative,
unique and premium quality products. A number of these are personalised or
handmade. Likewise a number of the products are bespoke and made for the
customer on an individual basis.
The upshot of this is that we have a wide and varied fluctuation on our
delivery times ranging from next day through to a month.
In all instances however, the estimated dispatch time is indicated with
regards to every individual product.
Prezzybox.com will endeavour to dispatch these products within the said dispatch times,
and in the vast majority of cases, we will actually dispatch earlier than the allotted time.
We endeavour to meet our products estimated dispatch times on all orders placed before
3:00pm Monday - Friday. Orders placed after 3:00pm will be processed the following working day.
Please note this excludes weekends and public holidays. For example, an order placed at 4:00pm
on a Friday will not be processed for dispatch until the following Monday.