Delivery
Coronavirus: Delivery Update
We are shipping as usual. Details of each carrier network are outlined below.- Hermes are experiencing some delays, please allow extra time for delivery
- Yodel: Fully operational, with no delays
- Royal Mail are experiencing some delays, please allow extra time for delivery
- DPD: Operating as normal, with no delays
- International orders: Some disruption to normal service, please check shipping times at the checkout for more information
Terms & Conditions
Certain UK addresses are subject to different rates and timescales. These exceptions are listed below.
Our Next Day Express/UK Before 10am/UK Before 12pm delivery options guarantee next working day delivery for orders placed before 4:30pm Monday to Friday, and that are being delivered to a U.K. Mainland address. On Fridays 'Next Day' means Monday. Our couriers do not deliver on a Saturday unless you opt for UK Saturday Delivery. Deliveries are made Monday to Friday 8am - 6pm, whilst UK Saturday Deliveries are made between 8am - 6pm on a Saturday. Your gifts will require a signature as they are being delivered by our couriers.
Please note: that our couriers do not deliver on Bank Holidays (including Good Friday). The delivery will be made the next working day.
Some products are an exception to this as they are dispatched direct from our suppliers and will have a longer delivery time. If this is the case then the dispatch time will be clearly stated on the product under the add to cart button and Next Day Express Delivery will not be an option.
Please note: Unfortunately we cannot offer express delivery on all of our product range. If an order is available for express delivery this will be clearly indicated on the checkout page.
Exceptions
There are however a few exceptions to the standard delivery terms. These are:
- UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
- Northern Ireland.
- Parts of the Scottish Highlands.
- Parts of Scotland.
Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.
Some larger items (for example football tables, patio heaters and climbing frames etc) delivered to the above areas may incur an extra delivery charge. If this is the case then a member of our customer services team will contact you to discuss the various options before the item is dispatched to you.
Deliveries to these regions can take longer than the standard delivery estimate. For accurate delivery lead times please contact our customer service team.
Typical delivery charges for the channel islands can be found in the table below. These are subject to change on a per order basis however:
| Weight | Cost |
| 0 - 5kg | £10.00 |
| 5 - 10kg | £49.99 |
| 10 - 15kg | £56.99 |
| 15 - 20kg | £59.99 |
| 20kg+ | £69.99 |
Out Of Stock Products
If a product is out of stock then you will not be able to order the product and it will be marked as "sold out".
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Personalised & Handmade Products
Prezzybox continually look to carry a wide and varied range of innovative, unique and premium quality products. A number of these are personalised or handmade. Likewise a number of the products are bespoke and made for the customer on an individual basis.
The upshot of this is that we have a wide and varied fluctuation on our delivery times ranging from next day through to a month.
In all instances however, the estimated dispatch time is indicated with regards to every individual product.
Prezzybox.com will endeavour to dispatch these products within the said dispatch times, and in the vast majority of cases, we will actually dispatch earlier than the allotted time.
We endeavour to meet our products estimated dispatch times on all orders placed before 3:00pm Monday - Friday. Orders placed after 3:00pm will be processed the following working day. Please note this excludes weekends and public holidays. For example, an order placed at 4:00pm on a Friday will not be processed for dispatch until the following Monday.